Sprk

Privacy Policy

Effective Date: September 25, 2025

Company: Spark Certified Inc. ("Sprk")

1. Who We Are

Sprk ("we," "us," or "our") provides software tools, training, and reporting services to simplify and support solar-powered home transactions. We are committed to protecting your personal data and respecting your privacy rights.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites, mobile apps, platform services, and other products (collectively, "Services").

2. Information We Collect

We collect information in the following categories:

a. Information You Provide

  • Name, email, phone number, address
  • Company name, job title, professional role
  • Billing and payment information (if applicable)
  • Login credentials or social login provider IDs
  • Uploaded documents or photos (e.g. for inspections or reports)
  • Communications with Sprk (e.g. support, feedback)

b. Information We Collect Automatically

  • IP address, device type, operating system, browser type
  • Usage data: clicks, page views, time on site
  • Log and diagnostic information
  • Cookies and similar tracking technologies

c. Information From Third Parties

  • If you connect via Google, Facebook, LinkedIn, etc.
  • Referrals from partner platforms (e.g. inspectors, agents)
  • Analytics tools (e.g. Google Analytics, Hotjar)

3. How We Use Your Information

We use your information to:

  • Provide and operate our Services
  • Process payments and deliver reports
  • Improve site functionality, content, and tools
  • Communicate with you (support, updates, offers)
  • Respond to legal or compliance requirements
  • Generate insights or benchmark data (aggregated and de-identified)

We may also use anonymized data to improve industry understanding of energy trends, solar valuation, or inspection workflows.

4. Sharing & Disclosure of Data

We may share your information with:

  • Service providers (e.g. cloud hosting, analytics, CRM, payments)
  • Professional partners (e.g. Sprk-certified pros who serve your area)
  • Legal or government authorities when required
  • Corporate affiliates if Sprk is acquired, merged, or restructured
  • With your consent or when you connect to another service

We never sell your personal information for monetary compensation.

5. Use of Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember login sessions
  • Analyze traffic and user behavior
  • Improve user experience
  • Run targeted Sprk campaigns (ads, retargeting)

You can manage cookies via browser settings. For more information, visit our Cookie Preferences Page (coming soon).

6. Data Retention

We retain your data for as long as necessary to:

  • Provide services and support
  • Comply with legal, tax, or regulatory obligations
  • Maintain records of consent, reports, and inspections

When no longer needed, we securely delete or anonymize your data.

7. Data Security

We use physical, technical, and administrative safeguards including:

  • Data encryption (in transit and at rest)
  • Two-factor authentication (2FA)
  • Access logging and role-based permissions
  • Secure cloud storage providers (e.g. AWS)

However, no system is 100% secure. You are responsible for protecting your account credentials.

8. Your Privacy Rights

Depending on your location, you may have rights including:

U.S. Residents (California, etc.)

Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to:

  • Know what categories of data we collect
  • Access a copy of your personal data
  • Request correction or deletion of your data
  • Opt out of the "sale or sharing" of personal data
  • Limit use of sensitive personal information (if collected)

To exercise these rights, complete our Data Request Form or email us at support@sprkhome.com.

We will not discriminate against you for exercising your rights.

European Union (GDPR)

If you are in the European Economic Area (EEA), you may also:

  • Withdraw consent at any time
  • Restrict or object to processing
  • File a complaint with your Data Protection Authority

We process your data under the legal bases of contract performance, consent, legal obligation, and legitimate interest.

9. International Users

Your information may be transferred to and stored in the United States or other countries. We implement appropriate safeguards to comply with data protection laws, including Standard Contractual Clauses where required.

10. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from children. If you believe we've collected personal data from a child, contact us at support@sprkhome.com and we will delete it.

11. Third-Party Links

Our website may contain links to external sites or tools. We are not responsible for their content or privacy practices. Please review those sites' privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. If we make material changes, we will notify you via email or prominent notice. Your continued use of our Services after any changes means you accept those updates.

13. Contact Us

If you have questions or requests related to your privacy, please contact:

Sprk / Spark Certified Inc.

Attn: Sprk Privacy Team

1201 S Alma School Rd. STE 12600

Mesa, AZ 85296

Email: support@sprkhome.com