Privacy Policy
Effective Date: October 15, 2026
Company: Spark Certified Inc. ("Sprk")
1. Who We Are
Sprk ("we," "us," or "our") provides software tools, training, and reporting services to simplify and support solar-powered home transactions. We are committed to protecting your personal data and respecting your privacy rights.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites, mobile apps, platform services, and other products (collectively, "Services").
2. Information We Collect
We collect information in the following categories:
a. Information You Provide
- Name, email, phone number, address
- Company name, job title, professional role
- Billing and payment information (if applicable)
- Login credentials or social login provider IDs
- Uploaded documents or photos (e.g. for inspections or reports)
- Communications with Sprk (e.g. support, feedback)
b. Information We Collect Automatically
- IP address, device type, operating system, browser type
- Usage data: clicks, page views, time on site
- Log and diagnostic information
- Cookies and similar tracking technologies
c. Information From Third Parties
- If you connect via Google, Facebook, LinkedIn, etc.
- Referrals from partner platforms (e.g. inspectors, agents)
- Analytics tools (e.g. Google Analytics, Hotjar)
3. How We Use Your Information
We use your information to:
- Provide and operate our Services
- Process payments and deliver reports
- Improve site functionality, content, and tools
- Communicate with you (support, updates, offers)
- Respond to legal or compliance requirements
- Generate insights or benchmark data (aggregated and de-identified)
We may also use anonymized data to improve industry understanding of energy trends, solar valuation, or inspection workflows.
4. Sharing & Disclosure of Data
We may share your information with:
- Service providers (e.g. cloud hosting, analytics, CRM, payments)
- Professional partners (e.g. Sprk-certified pros who serve your area)
- Legal or government authorities when required
- Corporate affiliates if Sprk is acquired, merged, or restructured
- With your consent or when you connect to another service
We never sell your personal information for monetary compensation.
5. Use of Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember login sessions
- Analyze traffic and user behavior
- Improve user experience
- Run targeted Sprk campaigns (ads, retargeting)
You can manage cookies via browser settings. For more information, visit our Cookie Preferences Page (coming soon).
6. Data Retention
We retain your data for as long as necessary to:
- Provide services and support
- Comply with legal, tax, or regulatory obligations
- Maintain records of consent, reports, and inspections
When no longer needed, we securely delete or anonymize your data.
7. Data Security
We use physical, technical, and administrative safeguards including:
- Data encryption (in transit and at rest)
- Two-factor authentication (2FA)
- Access logging and role-based permissions
- Secure cloud storage providers (e.g. AWS)
However, no system is 100% secure. You are responsible for protecting your account credentials.
8. Your Privacy Rights
Depending on your location, you may have rights including:
U.S. Residents (California, etc.)
Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to:
- Know what categories of data we collect
- Access a copy of your personal data
- Request correction or deletion of your data
- Opt out of the "sale or sharing" of personal data
- Limit use of sensitive personal information (if collected)
To exercise these rights, complete our Data Request Form or email us at support@sprkhome.com.
We will not discriminate against you for exercising your rights.
European Union (GDPR)
If you are in the European Economic Area (EEA), you may also:
- Withdraw consent at any time
- Restrict or object to processing
- File a complaint with your Data Protection Authority
We process your data under the legal bases of contract performance, consent, legal obligation, and legitimate interest.
9. International Users
Your information may be transferred to and stored in the United States or other countries. We implement appropriate safeguards to comply with data protection laws, including Standard Contractual Clauses where required.
10. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from children. If you believe we've collected personal data from a child, contact us at support@sprkhome.com and we will delete it.
11. Third-Party Links
Our website may contain links to external sites or tools. We are not responsible for their content or privacy practices. Please review those sites' privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. If we make material changes, we will notify you via email or prominent notice. Your continued use of our Services after any changes means you accept those updates.
13. SMS and Text Messaging
Sprk sends text messages to people who have given us permission to do so. This section explains how that works and what we do with the information involved.
How we obtain consent. We obtain consent to text you in one of two ways. Either you provide your mobile number and agree to receive messages through a form, an account signup, or another written interaction with us, or you verbally agree during a phone call with us and confirm the number you would like the message sent to. We keep a record of that consent, including the date, the number you confirmed, and, where consent was given by phone, the recording and transcript of that call.
What we send. Messages relate to the Sprk services relevant to you. For home inspection professionals this includes an informational link about adding solar inspections as a service, along with a small number of follow-up messages. For homeowners and other users this includes messages about reports, scheduling, and account activity you have asked us for. Message frequency varies.
How to stop. Reply STOP to any message and we will stop texting you. Reply HELP for assistance, or contact us at support@sprkhome.com. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.
How we treat your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We use your mobile number only to send the messages you agreed to receive and to support delivery of those messages through our messaging providers.
13a. The Sprk Home App
The Sprk Home app (on iPhone, Android and the web) holds what you choose to keep about your home. This section adds detail on the app to the rest of this policy.
What the app keeps. Your name, email address and, if you give it, your phone number; the address of each home you add; the answers you give about your home; documents, photos and notes you upload; energy use and bills you enter; and, if you link it, a key to your solar monitoring account so the app can read your system's production. If you turn on phone notifications, the app keeps your device's notification token so we can send the reminders you chose.
What it does not do. The app contains no advertising or third-party tracking tools and does not track you across other companies' apps or websites. It does not ask for your location, camera or photo library; files reach it only when you pick them. We do not sell your information.
Who sees it. You, and the professionals already on your home, such as the inspector who did your report. A new professional receives your name, contact details and request only when you ask for help and agree to the statement shown on that screen, and we keep a record of that agreement.
Reminders and your choices. Reminders come by email and, if you allow it, phone notification. You can turn each off, pause them, or change them in the app at any time, and you can turn phone notifications off in your phone's settings.
Closing your account. You can close your account in the app (Your account, Close your account). That removes your sign-in, your reminders and your links to your homes. Records that belong to a home or to the professional who did the work, such as an inspection report, stay with that home and that professional.
14. Contact Us
If you have questions or requests related to your privacy, please contact:
Sprk / Spark Certified Inc.
Attn: Sprk Privacy Team
1201 S Alma School Rd. STE 12600
Mesa, AZ 85296
Email: support@sprkhome.com