How to resend a team invitation

Before you start

• This applies to inspector / solar-pro accounts. Agents see a different setup.
• The team member must already exist on your team. If you have not created them yet, add them first under Inspectors or Staff.
• Make sure the member's email on file is correct, since the invitation goes to that address.

Steps

1. Open My Team. In the sidebar, click My Team. The page header reads "My Team" with the tabs Inspectors and Staff (see screenshot).
2. Pick the right tab. Click Inspectors for an inspector, or Staff for a staff member.
3. Find the person. Scroll the list or type their name into Search inspectors... to narrow it down.
4. Click the Mail icon on their row, in the ACTIONS column. A modal titled "Resend Invitation" opens.
5. Click "Send Invite". A toast confirms "Invitation successfully sent to {Name}".

Tip: Ask the member to check spam and promotions folders before you resend, since the first email may have landed there.

Common mistakes

• Resending before confirming the email address. If the address is wrong, every resend fails. Open the member with the pencil icon and update the email first.
• Looking on the wrong tab. Inspectors and Staff are separate lists, so check both if you cannot find the name.

What happens next

The member gets a fresh invitation email with a link to set up their login. Once they accept, their status updates and they can sign in to Sprk Pro.

Related articles

• How to add an inspector to your team
• How to add a staff member